Wednesday, June 27, 2018

Newsletter Customer Contact Training


Cafe goes viral for'fantastic' Thought
A WEST Australian cafe was commended on the internet for its environmentally friendly cup-exchange program.
Emu Point Cafe at Albany, at the south east of the country, has gone viral for becoming one of the earliest locations in Western Australia to adopt the smart scheme.
Talking to news.com.au, Emu Point Cafe's owner Kate Marwick reported the coffee store implemented the program in the hopes of"a cleaner and brighter future".

New Boeing hypersonic airplane'to achieve Europe in five hours'
BOEING has introduced a slick, new hypersonic passenger airplane capable of crossing the world in hours, which might be available in 20 to 30 decades.
The US maker states the concept could have military or passenger applications and is just one of many its engineers are analyzing.

Gamification: the results are in!
Gamification in company has existed for over 15 decades. The true expression --'gamification' -- has been chased by Nick Pelling back in 2002, but its grip in advertising has become more important in recent decades. As we all know, client participation is an integral element in advertising and gamification is a tactical technique utilized to inspire and engage the clients of a new.
Can you capture Gamify on Shark Tank this past week? If this is so, you could have noticed them pitching into the Sharks...

Will banking clients be protected?
The banking Royal Commission, for the previous 3 days, has discovered sad stories of farmers which were pushed off their possessions.
Sometimes, illness such as heart attack or cancer did not seem to have slowed down the banks' pursuit of distressed assets.
But there's 1 line in the often-faltering testimony of ANZ executive Ben Steinberg that rang out to me.
This was this:"As a lender we do not need negative publicity and we attempt to do whatever we can to prevent it"

Improve your Skills to provide Exceptional Service
No matter how good your product is or how talented your employees is, among the things that clients are most likely to bear in mind is the immediate interaction that they have with your business. Paramount Training and Development will help you and your employees to concentrate on fixing the customers' issues by equipping with the ideal tools when supplying your company's services and products. Their Customer Contact Training was design to allow you to examine the strengths and weaknesses of your company from the client's perspective. This training is available from the Geelong, Gold Coast, Sydney, Brisbane, Melbourne, Darwin, Perth, Parramatta, Canberra, and Adelaide.

HighPoint's Cal Shintani: Gsa, Usda Make Strides in Customer Experience During Centers of Excellence - ExecutiveBiz (site )
Shintani wrote in a post that you will find reports that show progress in consumer experience and among these is that the Government CX Insights report, which discovered that taxpayer experience scores are greater when users execute transactions through digital...

 Your mind is an amazing piece of equipment, use it to better yourself and your group.  Your team can concentrate on smaller problems, while you as a manager can take care of the bigger ones.  Your weekly outlook should begin with simple goal setting.  Your job can be enjoyable it might just require a change of perception.  Never doubt your own team.

 Greet your customers and welcome them into your business.  Learning how to build friendships with people in and outside of your organisation may allow you to grow as a person.  Customer Service is all about fulfilling Needs.  We're all part of something larger. Enjoy the satisfaction of growing your company.  Invest in your team and they'll pay you back with good work and high Customer service levels.

Archive Resources:
http://assertivenews.blogspot.com/2018/05/assertiveness-skills-newsletter.html
http://2018-newsletter-building-confidence.blogspot.com/2018/06/2018-newsletter-building-confidence.html
http://collaboration-with-employee-2018-news.blogspot.com/2018/06/collaboration-with-employee-2018-news.html